Tools Versus Skills
By Chad Everaert Leveraging technology systems for business can be a slippery slope. There is an endless flow of purpose-built software and hardware systems [...]
When Karen Calls Your Business
Are you treating your callers well? More often than not, the demeanor you experience when interacting with your callers is a direct result the [...]
Why EVERY Business Owner Should Anonymously Call Their Own Company
By Chad Everaert The Caller Experience can be described as the treatment that a customer receives during a call to your business, and the feeling [...]
Top 5 Telecom Benefits During Covid-19
By Chad Everaert With the second wave of the Covid-19 pandemic hitting us and the looming threat of lockdown, now is the time to revisit [...]
Make A Great Impression With Your Company Greeting
By Todd Shearon You typically have no idea who it might be when your phone rings, and your first impression can be a huge influence [...]
The Ultimate Frontline Worker For Automotive Dealerships
By Todd Shearon THE ULTIMATE FRONTLINE WORKER No doubt Covid has changed the way we do business. Now more than ever, phone systems have become [...]
How Satisfied Are Your Callers? The Rule Of 22
By Chad Everaert So the credit card has been approved and payment has been received. The sale is now over, right? Wrong. This transaction is [...]
The Telephone Is The Rock Star Of Your Back-To-Work Plan
By Chad Everaert And just like that, everything that we knew changed. Businesses deemed non-essential were ordered to cease operations and lock their doors, employees [...]
