Are you treating your callers well? More often than not, the demeanor you experience when interacting with your callers is a direct result the their caller experience. It can be frustrating getting dumped into endless transfers, left for a lengthy stay on-hold alone, or having to speak with employees that are hard to understand and don’t seem to want to give you the time of day. So it’s no great wonder that your callers can sometimes sound a little crabby on the other end of the line.
What you do in terms of handling inbound calls can make all the difference in the type of customer you can expect to be speaking with when you pick up the phone. The Caller Experience begins the moment a customer dials your number, so make it a good one by utilizing these affordable, effective tools. Or you may be the next one on the other end of the Karen call!
