Phone Tech Reduces Client Connection
Over the past decade, businesses have increasingly adopted phone-based technologies to streamline operations and improve efficiency. Automated phone systems, text notifications and AI-driven call [...]
Why On-Hold Messaging is a valuable tool for Credit Unions
A survey by Inbound Telephone Call Center reports that 94% of all marketing budgets are spent on inducing a customer to call, while [...]
Tools Versus Skills
By Chad Everaert Leveraging technology systems for business can be a slippery slope. There is an endless flow of purpose-built software and hardware systems [...]
What is your hold time?
Try our hold time calculator to see how much "one on one" time you’re missing out on! In the advertising world, attention [...]
How do I get an on-hold message for my business?
Telephone systems. Hardware. Content. Various other technical doohickeys. There is a lot of work and consideration that goes into the creation and deployment of [...]
When Karen Calls Your Business
Are you treating your callers well? More often than not, the demeanor you experience when interacting with your callers is a direct result the [...]
Customers: Their Success Is Our Success
By Chad Everaert Do you put customers on hold? Silly question….of course you do! For most businesses with a telephone it’s inevitable, and chances are [...]
Why EVERY Business Owner Should Anonymously Call Their Own Company
By Chad Everaert The Caller Experience can be described as the treatment that a customer receives during a call to your business, and the feeling [...]
