How to Speak to Callers Waiting on Hold
As a business owner, you know that the customer experience is everything. And while most of the focus goes to the first moments of [...]
Why On-Hold Messaging is a valuable tool for Credit Unions
A survey by Inbound Telephone Call Center reports that 94% of all marketing budgets are spent on inducing a customer to call, while [...]
Why is on hold messaging important for business telephones
On-hold messaging is important for business telephones for several reasons: Enhanced Customer Experience: When customers are placed on hold, it's an opportunity for businesses [...]
What is your hold time?
Try our hold time calculator to see how much "one on one" time you’re missing out on! In the advertising world, attention [...]
On-Hold Messaging Vs Music On-Hold
Joe DiGiorgio, owner of Hold Please Communications, discusses the difference between music on-hold and message on-hold, and shares his thoughts on the all around [...]
How do I get an on-hold message for my business?
Telephone systems. Hardware. Content. Various other technical doohickeys. There is a lot of work and consideration that goes into the creation and deployment of [...]
When Karen Calls Your Business
Are you treating your callers well? More often than not, the demeanor you experience when interacting with your callers is a direct result the [...]
