Why EVERY Business Owner Should Anonymously Call Their Own Company
By Chad Everaert The Caller Experience can be described as the treatment that a customer receives during a call to your business, and the feeling [...]
Top 5 Telecom Benefits During Covid-19
By Chad Everaert With the second wave of the Covid-19 pandemic hitting us and the looming threat of lockdown, now is the time to revisit [...]
The Ultimate Frontline Worker For Automotive Dealerships
By Todd Shearon THE ULTIMATE FRONTLINE WORKER No doubt Covid has changed the way we do business. Now more than ever, phone systems have become [...]
How Satisfied Are Your Callers? The Rule Of 22
By Chad Everaert So the credit card has been approved and payment has been received. The sale is now over, right? Wrong. This transaction is [...]
The Telephone Is The Rock Star Of Your Back-To-Work Plan
By Chad Everaert And just like that, everything that we knew changed. Businesses deemed non-essential were ordered to cease operations and lock their doors, employees [...]
Preloaded Music: A Substitute for On-Hold Messaging?
We’ve heard it several times over the last few years… “We don’t need on-hold messages anymore, our new phones come loaded with music.” An all-in-one [...]
What is On-Hold Messaging?
Placing a call “on hold” may seem like a harmless, routine business practice, but let’s face it: no one likes to wait. In fact, according [...]
Can I Set Up On-Hold Messaging for My Home Business?
When you run a business, every call counts. According to Oren Harari of The Tom Peters Group, “8 to 15% of a company’s customer base [...]
