By Chad Everaert As restrictions are beginning to lift in the wake of Covid 19, business owners are faced with many decisions before re-opening. “Will [...]
By Chad Everaert So the credit card has been approved and payment has been received. The sale is now over, right? Wrong. This transaction is [...]
By Chad Everaert And just like that, everything that we knew changed. Businesses deemed non-essential were ordered to cease operations and lock their doors, employees [...]
The way we connect with each other has vastly changed over the last 20 years. However, even in our world of e-mail, texting, and social [...]
We’ve heard it several times over the last few years… “We don’t need on-hold messages anymore, our new phones come loaded with music.” An all-in-one [...]
Placing a call “on hold” may seem like a harmless, routine business practice, but let’s face it: no one likes to wait. In fact, according [...]
How IVR & On-Hold Messaging Can Improve Customer Service In business, first impressions are everything and how your company manages in-bound calls can determine the [...]
When you run a business, every call counts. According to Oren Harari of The Tom Peters Group, “8 to 15% of a company’s customer base [...]
