The Ultimate Frontline Worker For Automotive Dealerships

By Todd Shearon

THE ULTIMATE FRONTLINE WORKER

No doubt Covid has changed the way we do business. Now more than ever, phone systems have become increasingly important to customers who are uncertain about in-person visits.

Purchasing a car is a huge thought-out decision and this might be your one shot to impress a captive audience while on hold.

The biggest obstacle to overcome is caller hang-ups during transfers which can lead to your customers reaching out to the competition.

The perfect solution would be to have a “frontline worker” for your automotive dealership to handle the additional influx of phone calls.

On-hold messaging and auto-attendant voice prompts can help make the difference and are ready to serve communication needs by letting callers know how you are operating during and after these rapidly changing times.

Most dealerships have numerous departments so there are lots of reasons valued customers call you, and that means more opportunity to get it right.

THE POWER OF ON HOLD SERVICES

How can Hold Please Communications help you benefit from the demand of your phone systems, keep customers engaged and drive more sales?

Specifically designed recordings can help you keep your callers engaged:

• reduce caller hang-ups
• drive retention and capture customer loyalty
• stimulate marketing efforts and increase their impact
• advertise trade-in and financing options
• offer maintenance tips
• promote special incentives
• share your certifications
• build your relationships and inform every caller of your updated Covid hours and protocol for your showroom, service and parts departments

Plus, reduce the stress and time commitment of your employees!

We can assist you in getting the most out of your marketing campaigns whether they change monthly, seasonally, or annually.

Now ask yourself this question, are you maximizing your call process to get the most out of the new way of doing business?