Having an issue with your on-hold message player? In most cases the fix is simple.  We encourage you to first refer to the questions below and take a look at our troubleshooting guides.  If you’re still having issues feel free to contact us for assistance.

1. Is the media loaded into the unit? (cassette, cd, flash drive etc.)
2. Is the unit connected to the internet? (Cube, iPromoh)
3. Is the unit plugged into a power outlet?
4. Is the unit connected to your telephone system?