Which Phone System is Best for Your Business?
The way we connect with each other has vastly changed over the last 20 years. However, even in our world of e-mail, texting, and social [...]
Preloaded Music: A Substitute for On-Hold Messaging?
We’ve heard it several times over the last few years… “We don’t need on-hold messages anymore, our new phones come loaded with music.” An all-in-one [...]
What is On-Hold Messaging?
Placing a call “on hold” may seem like a harmless, routine business practice, but let’s face it: no one likes to wait. In fact, according [...]
Telecom Solutions for Disaster Restoration Specialists
How IVR & On-Hold Messaging Can Improve Customer Service In business, first impressions are everything and how your company manages in-bound calls can determine the [...]
Can I Set Up On-Hold Messaging for My Home Business?
When you run a business, every call counts. According to Oren Harari of The Tom Peters Group, “8 to 15% of a company’s customer base [...]
6 Signs it’s Time to Update your On-Hold Messaging
If you’ve invested in an on-hold messaging service, you undoubtedly recognize the great opportunity it provides you to advertise to a targeted, qualified buyer. On-hold [...]
4 Mistakes Businesses Make with Their On-Hold Messages
There are countless benefits to utilizing an on-hold messaging service, but are you getting the most value for your advertising dollar? Is there a “wrong” [...]
Best Practices For Your IVR Auto Attendant
Setting up an auto attendant greeting for your business? While an IVR/Auto Attendant can improve caller experience by forming a great first impression and increasing [...]
