Why caller experience matters:
Why caller experience matters:
Providing a great caller experience is about more than just keeping your callers on the line. It’s about creating an emotional connection with your customers; showing them that not only do you respect their time, but that their business is valued as well. On-Hold Messaging can help you build this connection, and ensure that your company will be “top of mind” when your customers are in need of your services once again.
Works with EVERY business and phone system!
EVERY BUSINESS WITH A TELEPHONE CAN BENEFIT! From SMB to enterprise, hpc offers audio solutions for businesses of all sizes in all markets. Whether your marketing campaigns change monthly, seasonally, or annually, we can help you get the most out of your advertising initiatives.
Automotive
Leisure
Professional
Care
Our easy 3 step process:
Our easy 3-step process:
Enjoying the benefits of On-Hold Messaging is as easy as 1-2-3!
Why choose hpc?
Because you care about your callers AND your business!
Here at hpc, we’re more than just a bunch of pretty faces. We’re a dedicated group of composers, audio engineers, copywriters, and customer service professionals, all experts in our respective fields. Whether you prefer messages that are professional, understated, or downright off-the-wall, we do our research to provide you with a custom program that fits your company’s needs and values.
· 30 years in the industry
· EMA/OHMA Certified (Experience Marketing Association, On-Hold Messaging Association)
· Solutions for small, medium and enterprise businesses
What you get with hpc:
All programs consist of:
· 5 custom 30 second messages mixed with music (4minutes total program length)
· Pre-formatted specifically to sound great on the telephone
· All digital file formats to fit analog or VoIP telephone systems
· USB or internet download message playback hardware where required
· Full creative, copy and recording facility on-site total program length)
· WORLD CLASS customer service
Ask about our PREMIUM REMOTE DOWNLOAD options for 100% hands-free operation.
Works with all phone systems
Our on-hold message systems are designed to easily integrate with most typical business telephone systems. (PBX, key service, VoIP).
All of our packages come with free usage of USB message playback hardware for the duration of your contract. Updates are produced in mp3 format and emailed to you ensuring lightning fast turnaround times.
If you have a VoIP system and do not require hardware, we’re happy to provide your update to you in whatever format you require.
Upgrading to VoIP?
Not all phone systems are created equal! We have partners that can provide you with a system that will allow you to continue utilizing your On-Hold Messaging AND provide you with all the features you require. If you’re unsure if your new system will be compatible, CONTACT US!
Get your FREE, industry specific On-Hold Messaging sample delivered right to your inbox!
Experience what your professional Audio Brand will sound like.
Sample delivered in 24 hours or less.
“The message on hold service is a must have, but picking the right partner is even more important. HPC focuses on serving the automotive dealership market and thus understands the need for frequent, time sensitive updates to support the constant changes in incentives, offers and promotions. ”
“We are very pleased with the services provided by Hold Please Communications. The messages are updated quarterly and we have input on customizing the messages. I would highly recommend them; it’s easy, professional and very cost effective.”
“The team at Hold Please Communications has their finger on the pulse of the caller experience. Their immense marketing knowledge along with an acute understanding of the automotive industry allow them to create on-hold messaging programs that perfectly blend marketing and customer service messages.”
