Preferred Supplier For On-Hold Messaging Solutions for OFSA Members
100% CANADIAN OWNED AND OPERATED!
Properly managing your incoming calls is important.
In your sensitive profession, properly managing your daily calls can be difficult. HPC makes it easier with on-hold messaging and IVR auto attendant greeting services designed specifically for funeral homes.
Whether the call be of at-need or pre-need origin, our programs maintain a comfortable, caring environment for your callers while providing them with valuable information about your business while they wait for you to address their call.
WE ARE THE OFSA PREFERRED SUPPLIER AND ARE PROUD TO BE A 100% CANADIAN OWNED AND OPERATED COMPANY!
For more than 34 years we’ve been helping funeral homes and cemeteries across North America improve their customer experience with specialized call handling solutions. We have been working with members of The Ontario Funeral Services Association since 2009 and we are looking forward to bringing our amazing products and services to your business as well!
Listen To A Sample
On-Hold Messaging
• Improve the caller experience
• Reduce caller hang-ups
• Create up-selling opportunities
Auto Attendant/IVR
• Make a positive first impression
• Help callers quickly reach their destination
• Streamline employee workflow
TAKE ADVANTAGE OF SPECIAL
DISCOUNTED PRICING FOR OFSA MEMBERS!
For details contact Joe DiGiorgio at 1.800.465.3394 Ext. 121 or info@holdplease.com.
Joe DiGiorgio
President
Why our clients love us…
I want to thank you for the excellent service we consistently receive from your staff. We would prefer to never put anyone on-hold, but it is a reality that sometimes occurs. When it does, the last thing we want is an already stressed family waiting on-hold with silence in the background or worse yet, an annoying intermittent beep. With your help we have a customized message that provides our customers with an introduction as to who we are, what we believe in and gentle suggestions on the importance of celebrating life. Thank you for making the system easy and having options of different voices for our messages. I would highly recommend your services to anyone looking to have high quality on-hold messages and to anyone who dislikes the idea of a client being on-hold.
Brian Parent
President, Families First
“We have been using the telephone on-hold messaging services of Hold Please Communications for over 18 years and have been very satisfied. The program not only enhances the image of our business, but also soothes our callers and keeps them on the line until we can attend to their needs. I strongly recommend their services to all of my fellow Arbor Memorial Group members.”
Value Added Benefits:
-Increase sales and reduce the risk of caller hang-ups.
-Engage customers at the first point of contact.
-Showcase your latest products, services, or specials.
-Enhance the Caller Experience and advertise to your most qualified buyers: current customers.
On-Hold Message Statistics:
Callers stay on the line up to 25% longer when provided with On Hold Messaging versus “dead air” or background music, and up to 17% longer than radio.
Infomax, Inc.
Customers left on-hold without any background music felt that a 30-second on-hold call actually lasted 90 seconds. Furthermore, customers thought a 30-second on-hold call that used message-on-hold last only 15 seconds.
AT&T
When callers are presented with On Hold Messaging vs. silence or a radio commercial they will stay on hold longer, they are more likely to exhibit interest in the product advertised, they are more likely to retain information, and they are less agitated.
Jefferson Denneandrus Research
