On-Hold Messaging Solutions for Arbor Memorial Members
Imagine you are a potential client calling your business. What would your customer experience be like?
This is one of the biggest customer service issues facing businesses of every size. They spend all their advertising money getting people to call, but then lose them when they do call. Research shows that people will hang up if they are annoyed or not engaged.
So, if your experience was negative when you called, this begs the question: how many have been actually lost? How many callers didn’t feel valued, hung up, and took their business elsewhere? How many stayed on the line, but formed a negative first impression of your company?
HPC has the solution, and a creative way of doing it. Imagine your callers being entertained with exciting offers, giving you the opportunity to upsell to a captive audience and maximize your advertising dollars. By nurturing the customer experience, you create clients for life.
Click the play button to listen to a sample:
Our Arbor clients say…
“We have been using the telephone on-hold messaging services of Hold Please Communications for over 18 years and have been very satisfied. The program not only enhances the image of our business, but also soothes our callers and keeps them on the line until we can attend to their needs. I strongly recommend their services to all of my fellow Arbor Memorial Group members.”
Value Added Benefits:
-Increase sales and reduce the risk of caller hang-ups.
-Engage customers at the first point of contact.
-Enhance the Caller Experience and advertise to your most qualified buyers: current
customers.
-Showcase your latest products, services, or specials.
On-Hold Message Statistics:
Callers stay on the line up to 25% longer when provided with On Hold Messaging versus “dead air” or background music, and up to 17% longer than radio.
Infomax, Inc.
Customers left on-hold without any background music felt that a 30-second on-hold call actually lasted 90 seconds. Furthermore, customers thought a 30-second on-hold call that used message-on-hold last only 15 seconds.
AT&T
When callers are presented with On Hold Messaging vs. silence or a radio commercial they will stay on hold longer, they are more likely to exhibit interest in the product advertised, they are more likely to retain information, and they are less agitated.
Jefferson Denneandrus Research
