Why caller experience matters:
Why caller experience matters:
Providing a great caller experience is about more than just keeping your callers on the line. It’s about creating an emotional connection with your customers; showing them that not only do you respect their time, but that their business is valued as well. This connection helps to ensure that your company will be “top of mind” when your customers are in need of your services once again.
Works with EVERY business and phone system!
EVERY BUSINESS WITH A TELEPHONE CAN BENEFIT! From SMB to enterprise, hpc offers audio solutions for businesses of all sizes in all markets. Whether your marketing campaigns change monthly, seasonally, or annually, we can help you get the most out of your advertising initiatives.
Listen to a sample:
Automotive
Our Consolidated Dealers clients say…
“For over 13 years the team at hpc have been providing Consolidated Dealer members with on-hold messaging services. They truly have their finger on the pulse of the caller experience. Their immense marketing knowledge along with an acute understanding of the automotive industry allow them to create on-hold messaging programs that perfectly blend marketing and customer service messages. Our members love the results they have been seeing and we are proud to recommend them as the Preferred Supplier for The Consolidated Dealers Network”
Tom Langton – President & CEO, Consolidated Dealers Co-Operative Inc.
The message on hold service is a must have, but picking the right partner is even more important. HPC focuses on serving the automotive dealership market and thus understands the need for frequent, time sensitive updates to support the constant changes in incentives, offers and promotions.
I was sold on using Hold Please almost immediately. After years of dead air while on hold, we got a new phone system that allowed us to hook into a radio station, and although this was better, it had a major flaw… our customers were listening to our competitors’ commercials. Now we blend music with our own commercials and/or seasonal messages… which is much better.
I want to thank you for the great service you have been providing for Dan Kane for 26 years. I’ve always recognized the need for having custom messages on hold for our dealership but have always been frustrated with the vendors I used in the past as the process was time consuming, difficult and tedious. HPC focuses on the automotive retail space and as a result understands the demanding needs and the time sensitive nature of our business. The update process is fast, easy and efficient which allows us to focus on more important things like selling and servicing.
Lambton Ford is very satisfied with the service that we have received over the many years of dealing with Hold Please. We always find your service to be prompt and courteous. Your product allows us to personalize our message to our customers when they contact our dealership.
Our easy 3 step process:
Our easy 3-step process:
Enjoying the benefits of On-Hold Messaging is as easy as 1-2-3!
Why choose hpc?
Because you care about your callers AND your business!
Here at hpc, we’re more than just a bunch of pretty faces. We’re a dedicated group of composers, audio engineers, copywriters, and customer service professionals, all experts in our respective fields. Whether you prefer messages that are professional, understated, or downright off-the-wall, we do our research to provide you with a custom program that fits your company’s needs and values.
· 30 years in the industry
· EMA/OHMA Certified (Experience Marketing Association, On-Hold Messaging Association)
· Solutions for small, medium and enterprise businesses
What you get with hpc:
All programs consist of:
· 5 custom 30 second messages mixed with music (4minutes total program length)
· Pre-formatted specifically to sound great on the telephone
· All digital file formats to fit analog or VoIP telephone systems
· USB or internet download message playback hardware where required
· Full creative, copy and recording facility on-site total program length)
· WORLD CLASS customer service
Ask about our PREMIUM REMOTE DOWNLOAD options for 100% hands-free operation.
Works with all phone systems
Our on-hold message systems are designed to easily integrate with most typical business telephone systems. (PBX, key service, VoIP).
All of our packages come with free usage of USB message playback hardware for the duration of your contract. Updates are produced in mp3 format and emailed to you ensuring lightning fast turnaround times.
If you have a VoIP system and do not require hardware, we’re happy to provide your update to you in whatever format you require.
Upgrading to VoIP?
Not all phone systems are created equal! We have partners that can provide you with a system that will allow you to continue utilizing your On-Hold Messaging AND provide you with all the features you require. If you’re unsure if your new system will be compatible, CONTACT US!
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Sample delivered in 24 hours or less.
The average person will spend 1.2 years on hold.
7 out of 10 business callers are placed on-hold.
8 to 15% of a company’s customer base is lost each year, 68% is due to indifferent or negative phone treatment.
After an average of 1 minute and 55 seconds of hold time most callers hang up annoyed – 34% of those callers who hang up will not call back.
Callers stay on the line up to 25% longer when provided with On Hold Messaging versus “dead air” or “background music,” and up to 17% longer than radio.
Customers left on-hold without any background music felt that a 30-second on-hold call actually lasted 90 seconds. Furthermore, customers thought a 30-second on-hold call that used music-on-hold last only 15 seconds.
When callers are presented with On Hold Messaging vs. silence or a radio commercial they will stay on hold longer, they are more likely to exhibit interest in the product advertised, they are more likely to retain information, and they are less agitated.
Executive spend 15 minutes a day or 60 hours per year on-hold.
88% of callers preferred on-hold messages to other hold options, and 16 – 20% made a purchase based on an on-hold offer.
88% of callers surveyed want to hear product information on-hold and will stay on the line longer if provided with this information – roughly 16-20% said that they have purchased additional products based on information they heard while on-hold.
41% of American consumers have initiated a purchase over the phone in the last year.
94% of all marketing budgets are spent on inducing a customer to call, while only 6% is spent on handling the call once it is received.
